Late arrival

[Lindsay6]

Guests were supposed to check in 3 hours ago. Haven't heard from the guests for 6 hours. I had to send 4 separate emails asking when they planned to check in. They finally responded saying they would arrive around 6:30 pm. It's now after 9:30 pm and I haven't heard from them and they aren't here. I emailed and texted them and received no response. It's a work night I need to get some rest. It's not that they are late it's that they aren't communicating. I am tired and frustrated and want their stay to be nice. What would you do?

[Dede0]

I'd have an extra drink and steel myself to admit them graciously when they eventually arrive. And then I'd go and amend my standard acceptance/welcome message (you have set up some boilerplate, yes?) to emphasize that accurately-communicated arrival times are quite important. Either that or install a coded, keyless lock which is what we've done. Becaue of that, we no lomger care when guests arrive.

[Ange2]

Where is the standard acceptance message input area?  I do not see it. Many thanks

[Dede0]

Somewhere, which I can't find right now and don't feel too inclined to dig for, AirBnB recently added a place for hosts to store a set of boilerplate messages about anything you want. However, I don't use that because I'd already created a set for myself that I store "in the cloud". I can get to them from any device -- phone, iPad, my laptop, a friend's laptop, or even a public computer.

Even in their new repository (which all hosts might not see; AirBnB tends to roll new features out host-by-host), AirBnB doesn't provide any templates or suggested topics. It's just a place to store any partial or complete messages that you might find you need more than once.

[Raquel13]

@Lindsay6, as I see it (and I'm not saying that i'm right about it), when a check-in time is set it means that the time is the earliest the guest can check-in, and not the time that the guest should check-in. Does it drive me crazy? Absolutely! Even worse, my rental unit is not my own home but another location a car ride away. I've had to wait for a guest to arrive (a few hours late) at midnight, standing in front of the building where my unit is located.