Hi there,
I wondered if anyone has any advice.
I listed 2 properties about 3weeks, it has been going really well, rooms were booked almost constantly when I made them available. It was so busy, that I reached superhost status within 2 weeks! The listing showed, most of the times at least, but it always solved itselves within an hour.
Then, something must have changed in the search. No requests or bookings at all for 1 week and the listing does not appear in the search results. Only if the map gets moved over.
The problem is, I believe to have figured, that search results are not given for the whole town, but only for a really small part of the town - the initial search map is really zoomed in, rather than showing the whole town. We are a 5min walk! from the town centre, so not exactly off grid 🙂 It means, people e.g. only get 20 results, when there are actually 50.
I've tried to address this with support, but no success!
Any suggestions? I had a look at other towns to compare and the "zoom in" seems good and often even shows other smaller towns nearby.
So I don't know how to address that the "town zoom" is wrong. And why has it changed in the first place?