MY RE-SCHEDULE TRIP REQUEST HAS BEEN REJECTED

[Amber4]

Hi there,

My reservation date for the stay is on 20th January 2016 for 15 days and for some medical issue, I need to re-schedule my travel date to March, the re-schedule request was sent on 14th January 2016. The hosting policy is "Strict" which is 50% refund up to until 1 week prior to arrival, how does it work?

The host rejected my request and said the whole month of March is fully booked which is not true as I checked it with different user ID, my desire date is still available. And he suggested me to send another cancellation request to him. Please help to resolve it.

Regards,

Yip

[Marit-Anne0]

When doing the booking you entered a contract and agreed to the cancellation policy for this host and property.  You cannot force the host to accept your change of dates and the new dates may be unavailable for various reasons, just not marked on the calendar.  Not all hosts are meticulate about keeping the calendar up to date.  However, you could contact the host again and ask and also explain your situation.  Hosts are free to decline a request for any reason they like - it is their property after all.  

Worst case, you will have to cancel and pay the penalty.  With a medical issue you may be able to claim the loss on your travel insurance.

[Deb0]

The problem is the host may not be able to rebook the dates with such short notice. 

If if you were my guest, I would ask you to cancel and offer a refund only if the dates rebook.

Best wishes and good luck!

Deb