Messages

[Paul-And-Rod0]

Why do text messages that I receive from guests only part of the message?

I also just sent some info to a guest and they informed me that they didn't receive the entire message.

[Queenie0]

You may need to read and send all your messages from your Dashboard. Airbnb seems to periodically have communication issues that vary by platform. Try different devices - some issues are device specific.

[Regina0]

Hello @Paul-And-Rod0 when I receive text messages from guests through the Airbnb system they are always incomplete.  But I'm able to read the same complete message on the app.  I don't think it's something that Airbnb is interested in fixing.  Just my opinion.  

So, if I have extensive info for the guest I use my PC.   

[Rebecca51]

I do the same thing, Regina.  But itt's annoying to receive an incomplete text and not be near my computer to check out the entire thing. I sure wish Airbnb would fix this.

[JT-On-Behalf-Of0]

Paul and Rodd,

I have always found the same.  To me, the text is more of a heads-up that a message has come in and to check my mobile app for the full message.

JT

[Dorothea5]

Lately when I respond to messages in my inbox, when you press send message, the message appears just for a like 2 second in the message trail and then disappears altogether with no trace of the message send. This is from laptop running Windows 10 and Firefox as the browser.

When I send the messge from my IPhone 5 it seems to working fine on the AirBNB app.

But yeah - the fact that Airbnb only offers a forum to resolve these kind of issues is a bit worrying. Kind of like a you guys help each others, instead of us taking responsibility for our portal.