Mobile App is showing incorrect calendar availability

[Joanna276]

For some reason, on the mobile app calendar, airbnb shows the day before I have a booking as being booked up (as well as the actual nights that have been booked).    This doesn't happen on the airbnb website or on my hosting calendar.     I have turned off the setting that deliberately blocks out the night before a booking, so I have no idea what's going on.

Airbnb have tried to fob me off saying that this isn't a problem, but of course it is - it can't be right that my booked dates are different on the app vs the website.

The problem has meant that I've lost bookings because people think I'm booked up when I'm not.    This is hugely annoying.

Does anyone else have this problem?   - and if so, I'd love to hear any ideas about how to fix it!

Thanks.

[Victoria696]

Hi Joanna yes I too have this problem but I also have whole weeks that are showing booked up at peak times on the app calendar when it’s not in reality, nor does the app reflect the website availability. It’s very frustrating these are peak holiday weeks that we are trying to fill. I have spoken to Airbnb and they said the more people who report it the higher up the urgency list it will go to get fixed. So hosts need to check their app calendars are correct and report them if not. 

[Clare43]

We rent our house for weekends. The website works fine and shows the correct availability, but the app shows Friday nigh available but not Saturday. So people looking to book a weekend with us see that only 1 day is available. The profile says minimum 2 nights stay.

Any ideas on how to correct this would be much appreciated!

[Fleur37]

Same problem here too, trying to find a solution and found this conversation. Frustrating that my 2 night minimum and incorrect single gaps means potentially no booking.

Anybody solve it?

[Aline-and-Michael0]

Thank you for this conversation.

We’ve learned that there’s a technical glitch with the mobile app for iOS and Android when the listing requires minimum-night bookings and has adjacent blocked dates.

For example, we have a 3-night minimum for our cottage and currently have seven blocks of nights where the last two nights are not showing as available on the mobile app.

Airbnb has explained that for their mobile app, there are only two possible booking options: bookable and non-bookable. So if we have Mon-Tue-Wed-Thur available, for example, but Friday is blocked, potential guests will only see Mon-Tue as available to book our minimum 3 nights: neither Wed nor Thur is ‘bookable’ on the app because people cannot make a reservation for 3 nights starting on either of those days. 

The web portal is fine. We do not understand why the mobile app has this binary function and cannot be programmed the same way as the website.

We are losing reservations and income because (we  guess) most people use their mobile for searching listings. The rental season is short for our Canadian cottage and summer is our high season.

We are happy to see this confirmation that we’re not alone as we’ve been going around in circles with Airbnb Support for the past 4-5 weeks with unhelpful advice from them (I.e. to remove the minimum-night requirement) and no fix in sight.

We’ve tried different routes to get Airbnb’s attention on this issue: besides repeated requests for support, we’ve submitted feedback, messaged their Facebook account and even tweeted their CEO. So far, nothing has been resolved and we keep getting the same ineffective support people- there doesn’t seem to be a real mechanism for accountability in problem-solving.

I suggest you document the issue (screenshots of inaccurate availability) and keep hounding Airbnb Support. Ask for the case number. Do not agree to let them close your case (‘thread’). Insist on speaking to the supervisor.

Hopefully there is strength in numbers and Airbnb is monitoring these conversations.

[Karen160]

I am absolutely amazed (1)  that a website that deals with customers making bookings cannot manage to let them do this and (b) that they have a waiting list of fixes that need to be made to the website.  How about employing appropriate staff and sorting it out NOW?

[Aline-and-Michael0]

We have encountered the same problem and have discovered that there is a technical glitch with the mobile app for iOS and Android when hosts require minimum-night bookings and have adjacent blocked dates.

For example, we have a 3-night minimum for one of our listings and currently have several blocks of available nights where the last two nights are showing as unavailable on the mobile app.

The support team has explained that on the mobile app, the only possible booking options are binary: either bookable or non-bookable. So if we have Mon-Tue-Wed-Thur available but the Friday is blocked, potential guests will only see Mon-Tue as available to book our minimum 3 nights. Neither Wed nor Thur is ‘bookable’ because people cannot make a reservation for 3 nights starting on either of those days.

The web portal is fine. We do not understand why the mobile app cannot be programmed the same way. We have been back and forth with the Support team for the past 4-5 weeks and are hoping they they can fix this problem.

[Randy211]

I have the identical issue, I'm brand new to Airbnb and was confused why 4th of July weekend was showing a day unavailable on mobile but not desktop. Has anyone found a solution or have a contact to reach out to there? 

[Fleur37]

I spoke to a lovely lady called Sophie who explained its available ‘check in ‘ dates that show and not all available dates.

[Randy211]

Thanks.

Did she explain if there is a way for all available dates to show on mobile as they do on desktop?

[Randy211]

Is this the same thing everyone else has happening?