More proof that AirBnB does not value hosts.

[Helen213]

As much as I love being @Airbnb2 host, the way they treat hosts when AirBnB makes a mistake ithat greatly effects a host is horrible and needs to change.  Due to a mistake at AirBnB they turned off the Instant Book Function on my account for over a month.  In my market, this makes a huge difference in bookings.  During the same time period last year I had 13 bookings and this year I had 2.  It was their error and no one could fix it.  I still have not gotten an official explanation of why it happened.  Meanwhile I was such a good host , I made Super Hosts Status this quarter. Due to the drastic drop in bookings, I will not be able to met my monthly expenses, and am worried.  

I was told compensation would be made when I reported the issue. For my hassle they gave me a $50 travel credit. A $50 travel credit for a month of lost bookings is NOT comparable and is actually insulting.  I thought they would at least offer actual money or at least $400 in travel credits, something that would allow me to take an actual trip.   This is not how you make hosts feel valued. It is so disappointing to have faith in an organization and be let down.

[Victoria620]

helen, 

this is an ongoing issue they've been having with many hosts. the same thing happened to my account and airbnb was less than helpful. it's some bug that apparently has outsmarted the entire tech team at airbnb. maybe we should all just have a mass exodus and jump onto homestay or vrbo. here was my last communication with support: 

Airbnb Support

1:31 AM

Hello Victoria,

Apologies for the delatyed reply, I was out of office for awhile and needed some time to look into this for you.

Thank you for providing all the above information regarding your issue, I really appreciate it.

I have investigated this further for you and spoke with some experts and the reason that this is happening to you is because your account was deemed as a potential high denial risk.

I cannot tell for sure why this has happened as I can see you have amazing ratings and also you are a very valuable Superhost to our community.

From reviewing everything on your account, it all seems perfectly fine to me. Unfortunately, I cannot put an exact time frame on how long this issue will persist, but I am sure that if you keep doing what you're doing (stay active on calendar, no cancellations, denied requests, etc)

In the mean time we will be investigating the issue.

Thank you so much for your time and patience, it is really appreciated.

Kind regards,