My listing price changed

[Kalila0]

Hi, everyone.

I have just booked my very first guest and am working with Smart Pricing. It was my understanding that you could insert a minimum fee to make sure that the reservations did not drop below your comfortable zone.

I settled a minimum fee of 55 USD per night. I allowed for a 20% discount, in this first moment, for guests staying over 28 days - which brings my fee down to 44 USD. However, the system charged 37 USD per night for a 30 night stay.

Has anyone experienced a similar problem? Is it possible to contact AirBnb directly to figure what is going on?

 I greatly appreciate any input. 

[Kalila0]

@Lizzie, @Linda108 @Marit-Anne0,

Actually, I have great trouble returning to this conversation as I don´t know the correct path to get back here. I saved one email with a reply so I could use it to get back here, but is there a specific and correct way to do it via my account? 

Thanks!

[Lizzie]

Hello @Kalila0,

One way of finding your conversation is through your Community Profile. Once logged into the Community Center, if you hover over your name in the top right-hand corner, in the drop-down you will see your Community Profile. 

I hope this helps in future. 

Really looking forward to hear more about your prices here. 🙂

Thanks,

Lizzie

[Marit-Anne0]

@Kalila0 

You are here now 🙂  

Could the explanation be the airbnb fee ?  You do not get the full asking price paid to your account, there is always the fee to be deducted to the payout.

As we cannot see things from your end, it is difficult to tell though, but a 10% or so fee would explain the difference.

[Kalila0]

@Marit-Anne0 @Lizzie @Linda108, 

Hi, girls. 

We have just resolved things. It turns out it was a system error that applied the first reservation discount to two separate guests. AirBnb will refund the difference so we don´t take a loss. 

Everything worked out for the best. 

Thank you all for the help and kindess!

[Linda108]

Hi @Kalila0  So glad it worked out for you and thank you for getting back with us.  In addition to contacting Air BNB and having the system error corrected, you learned about navigating this site 😄