Newbie set up problems.

Adrian17
Level 2
Plymouth, United Kingdom

Newbie set up problems.

Set up my listing over 24hrs ago and received email it was "live and visible" in search results. To test it I do a search and my listing appears but nothing happens when I click on it.  I can log in to the site to edit and all seems ok but if I click on the site as a customer I get nothing, The only thing I can do is toggle through the pictures. I can click on surrounding listings and they open ok. Have I missed something out? Advice much appreciated.

3 Replies 3
Clare0
Level 10
Templeton, CA

@Adrian17 I did a search and you are fully listed! I clicked on your cover photo (which is awesome and beautiful!) and the full listing description has come up.  Seems like you are in a very competitive market...does everyone in Montenegro have an Airbnb listing?  Whew!

A couple of observations: 

1.  Your nightly price is $66 USD.  Is that per person or can 5 people stay for that price?  I doubt that's what you intend.  You should figure out how many people can stay for that price then establish $x for each person above that number.  

2. You don't have any House Rules.  Do you allow pets?  Smoking? Parties? Can friends come over?  It would be a good idea to look at some House Rules of some neaby established listings (Super Hosts would be the best) to see what they have in their House Rules. 

3. You haven't established a Security Deposit.  This is very important if there is any damage, accidents, etc. Here are a few helpful links:

 

https://www.airbnb.com/help/article/59/how-do-i-add-a-security-deposit-to-my-listing

 

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

 

I wish you all the best in yourbeautiful part of the world!

Adrian17
Level 2
Plymouth, United Kingdom

Thankyou Clare for your assistance and kind comments. I was originally with owners direct but haven't liked the way they have gone since they were taken over by Homeaway. My enquiries have plummeted in the last 18 months and it is no longer an "owners" site ie. lots of agents now on the site.

I have always liked to deal with my clients directly so I can give them a tailored experience. I dont like the 'one size fits all' approach, I have a "note book" (not always up to date I admit) which I forward to clients giving lots of info about the apartment and area.

Back to my problem, I must be doing something stupid or their is a glitch in my system.

1. I enter a google search "apartments in Ljuta Montenegro".

2. I choose the airbnb search result and get back say 18 results.

3. I click on my listing (picture) but nothing happens.

4. I can however scroll through the pics.

5. I can click on any other listing and go into their site.

I thought there was some part of the process I had omitted but as you are able to enter that can't be the case. Maybe one cant look at ones own site this way.

I think confused.com fits me.

Thank you,regarding your points, because I am letting out the whole apartment that price is for 'the apartment'. The price alters in the high season but I cant see the whole calender in one go. I guess airbnb is orientated for known dates rather than looking at say a 3 month period.

Airbnb seems to have just exploded in Montenegro, I have been letting there for the last 9 years and first heard of airbnb last year. it is a beautiful small country but it's main industry is tourism. I am just retiring so hope to spend more time there myself and get away from this miserable rainy weather you keep sending us in the uk.

Adrian17
Level 2
Plymouth, United Kingdom

A quick update Clare. Shut down my system and restarted from scratch, voila! every thing works ok. Kicking myself, thanks again.