I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I currently don't have air conditioning in my studio. Where should I be noting this in my listing? I don't want someone to book and not realize this is the case until there arrive. The basement remains pretty cool even during the warm days and I have nice fan downstairs. Suggestions? I don't want to scare anyone away but also want to be upfront.
Open to suggestions.
Thanks,
Tracie
In addition to making sure it is reflected properly under amenities, I think it should be reiterated in the "Other things to note" section. Also for guests coming between June~Sept, it would be best to remind them at the inquiry or booking request phase - this will also be a way to check if they really did read your listing description. If you have actual average temps of the room, that might help.
Fyi, I have a large AC in the living room for the entire house (no vents) so doors are kept open with an air circulator/fan to let the cool air travel to all throughout the house and into all the rooms. This is something I make a point to repeat to guests who come during July~August. I also mention that I turn the AC on when the indoor temp goes above 27C(80F).
I make it very clear that if the potential guest feels uncomfortable about not having their own private AC in the room and having to keep the door open then they are free to not book with me. (For booking requests, I tell the guest they need to withdraw their request to book because hosts are penalized for declining booking requests, and that if I accept the reservation, the guest will have to cancel, guest fees won't be refunded AND it will take at least a week for ABB to process the cancellation so they get their money back........most guests were quick to withdraw at this point.)
Thanks for your response. I'll revise my listing to reflect the lack of AC in the Other things to Note section. I want to be transparent early on.
Thanks
Tracie
@Tracie24 Good advice from @Jessica-and-Henry0. Also, I think good reviews are generated when the guest expectations are met or exceeded. So managing expectations is a good routine to get into. Good luck!
@Tracie24 @Linda108 @Jessica-and-Henry0 put it in your "amenity limitations" section, which guests must acknowledge before booking. (This is with "house rules")
Good catch 🙂 I actually do have it in my amenity limitations section as well but forgot about that~~
Very helpful. Thanks for that suggestion, Lisa. I feel like I'm still learning all of the 'sections'. I want to be a thorough as possible. Appreciated.