Hi All! I just found this post and it matches exactly some of the issues I have experienced with Airbnb on my recent relaunch for my guest house.
After a slightly frustrating interaction with Airbnb, I was told that the Government ID verification is really nothing more than an photo verification - they do not make sure that the users name on Airbnb matches the name on their Government ID. However, today, a guest was able to instantly book my space - with the required Goverment Issued ID - with a profile photo of a baby. So, clearly, the Goverment ID verification is NOT based on a photo match.
In addition, I had previously discovered that a guest was able to book with a disconnected phone number.
The disclaimer for this is that I have had largely positive experiences with my guests and find that when I ask for additional information, they give it willingly. If they don't they just choose not to follow through on their booking request and that's fine with me.
With that in mind, I am looking for best practices for collecting verification information from my guests independently. I already ask that my guests confirm the first and last name of anyone staying in the space. What other things do you generally ask for?
Thanks!
Wendy