Noise Complaint by Neighbour

[Ken79]

Hi 

We are relatively new to hosting and have an issue I posted about recently.

Our first guests broke our house rules and were noisy late at night which annoyed my next door neighbour.

We apologised to the neighbour immediately and tried to explain that this would not happen again as we would be extra vigilant in vetting future guests. Our neighbour was insistent that we stop hosting. He then put up a sign in his garden saying " You are not welcome AirBNB".

We have had two sets of guests since then who were very happy with their stay and no issue.

We now have guests who have booked stays of 14 days and over 60 days respectively. Up to now I have explained the situation with the neighbour to guests on their arrival.

My question is should I now message my guests who are visiting in April warning them about the sign or should I wait to explain in person.

Obviously I dont want guests to cancel. 

Thanks in advance

[Alice-and-Jeff0]

I would wait.  You might get lucky and the neighbor's sign might "disappear".  LOL 🙂 

No reason to potentially upset a guest in advance of their vacation. 

[Ken79]

Thanks for that Alice and Jeff - I dont believe neighbour will take down sign but heres hoping and I have decided to explain the situation when I meet the next guests or so on.