‘Not possible’ in my inbox but booking approved

[Sally436]

Hi,

New to hosting. I had a enquiry from someone who wanted to book my apartment. I responded to the question and ‘pre approved’ the request. It appears that she booked the property at the same time as I hit ‘pre approve’. As a result my inbox message title now reads ‘not possible’ but the booking is in my calendar. 

I am assuming that this is just a glitch, and as long as the booking is in my calendar and pending transactions for paying - it should be ok? It does not show up in the number of bookings I have (ie, I had 5 bookings prior to this and I still have 5 now, even though it should read 6). 

Any way I can fix this? 

Thanks for any assistance,

Sally 

[Sarah977]

@Sally436  Have you thought of messaging the guest to get some clarification? Also contact Airbnb to find out why it says not posible, but you show a confirmed booking yet no change in booking numbers.

[Sally436]

Hi Sarah, 

i messaged and clarified. She confirmed the booking and said her payment had processed. So according to her she is all booked in! 

I’ll contact Airbnb direct, I was hoping for an easy answer! 

Thanks for your help 🙂