Outstanding Dues Against Airbnb

[Aijaz0]

I received a booking from Airbnb which had been fully charged by Airbnb from tghe guests . Guests arrived , stayed for 14 nights and checked out on JAn 17 / 2016. On my extranet my earnings are shown , but in transactions it says ...NIL ?????? and this is all very confusing . It has been 20 days since the guests stayed and checked out , but I am receiving no payment advice from Airbnb , no feed back ?? above all there are no numbers listed to which I can call and discuss this issue . Should I take it that Airbnb is only interested in collecting payments and not bothered to let the host know as to what his payment status ?? why is it being delayed etc etc ???? Please guide me what should I do 

Thanks 

[Clare0]

 @Aijaz0 You need to contact Airbnb directly to sort out your payout.  The best and fastest way is through twitter @airbnbhelp.   You can also look at your last guest's itinerary to see help phone numbers.  Also, here's a helpful link on how to contact Airbnb: 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165/highlight/false#...

Hope this helps!

[Martina-and-Tereza0]

We had in the past also a problem with a payout (guest did not have enough funds in his account) and I spent about 1.5hrs on the phone with airbnb help center and they were actually quite good at following up with the problem and solved it quite quickly! So that's what I would do again - call them. Hope your situation gets resolved soon!