Hi Lizzie thanks for getting back, sorry for the confusion! One of the steps was to contact Airbnb on the forums here so I assumed you we're forum support.
Emailed support four days ago heard absolutely nothing
I just called they are having problems fixing the money issue and it has been escalated, it's really annoying that I can't just open a support ticket like other places, I felt as if no one wanted to take me seriously, even the other forum comments we're instead of useful, quick to criticise.
If you are employed by Airbnb as you suggest, could we not encourage a better support system that will save Airbnb money by moving to a ticketed system? There are websites now that have sprung up due to annoyed customers/hosts needing to contact Airbnb that teach you where to find an elusive phone number, surely these are not solutions that you want to see perpetuate?