Hi Tony, dial 02 85203333, apparently we get better service as superhosts, after dialling they will send a text while you are on the line, push the link but dont hang up, they say this is for ID purposes, you then might wait for up to 20 minutes for an answer to be asked what color underwear you have, for ID purposes, you then get a call centre probably in the Philippines, who do their best to assist most of the time, when the don't you can attempt for a supervisor, who are always busy & cant answer, they may generate "a ticket" for you; and suggest someone will call you back in the next 30 minutes.
But not in this case! 3 calls, no valid explanations, no emails about when this problem will be rectified, last night I received a $ .03 transfer notification to the same bank account I have been using to see if its a valid account.
If we are their valued superhosts, then why are they treating us with contempt?
Its about time they communicated with us before we cancel ALL reservations & go to STAYS or Mr Bnb!