Hi. I am new host in airbnb, only provide rooms when it is vacant for a short time. I had a guest from Czech republic 2 days ago, he had problem with me on the same night. he was so drunken (maybe drug?) and called me that he ca/t open the door of my apt. what actually happened was he went wrong apt unit and tried to open that door and yelled to me with his imperpect english. I tried to help him to check apy number properly and ready to go to him for helping, but he yelled and texted me that I am rude to him. He looked unstable mentally, so I was afraid him to stay and hurts my family in my apt. Thus I called to airbnb for asking him to leave the next day. the next morning, he called me in 6 am in the morning many times and hung up just like to wakinme up on purpose. He texted me that his flight plan was changed, he needed to get money back from me, which is good I canceled his staying and he got the money back! so it proves he was making problem last night and expected me to cancel to get his money back!!
The worse thing was, I came home after he left and found that He poured soda on all floor, wet the bed with his pee on my bed! I should trash all bed set! I claimed him to ask the money for paying replace the bedset. He ignored my request, and reported me to air bnb for violation nondiscrimination policy. my account was blocked only because him, and he does not seem to give money back to me.
airbnb hosts, please advise me what I should do for this situation. I had never had that kind of guest, I don't know what to do.
Should i get damaged for my furniture and blocked my account if the guest is claiming with false information? Any protection for host? Please help what to do.
