Sorry about the book, and the double posting I am not seeing alot of trackon in the hosting board
I have a dilemma, and I am looking for constructive advice/suggestions. I live in the largest city in Canada, I am happy to call both Toronto and Canada my home. I live in the suburbs of Toronto and I have a full time Airbnb near two post-secondary institutions that I run.
The issue with living in the suburbs is that it is very hard to find the type of cleaning service required for Airbnb in my area. I can’t have just one person do the cleaning as they won’t always be available, regular cleaners have clients say on every other Thursday and as we know Airbnb cleanings are on the day of check out and only between the hours of 11 & 3.
I posted an ad on Kijiji (Canadian version of Craig’s List) and luckily, I was able to find a company. It worked out good in the beginning like all do (except for me having to show them how to fold sheets and how to make a bed hotel style) but the cleaning has gotten worse and worse and worse. I am getting negative comments on my reviews about the quality of the cleaning and the linens (there is a washer & dryer in the unit and they are expected to wash towels & sheets) the smell even of the towels. I changed one of the beds in one of the bedrooms and when I moved the side tables, the side tables had not been dusted in weeks, and that is part of their regular cleaning.
Of course I could quit my job, and do the cleaning myself, obviously not feasible, I could hire Molly Maid at $60 to $70 an hour and then have to pass that cost off the guests then the cleaning charge would be more than the nightly rate. I have considered having my own household cleaner go in every 6 weeks and do a good cleaning after my cleaners had already been there, I will also be looking into getting a security system, I want to see how many hours they are truly spending in the unit cleaning. I have complained to the owner, who also subcontracts people to do the work and basically what I have been told is that the cleaners feel they are doing a good enough job and with the time they are spending there and what they are being paid they don’t think it is worth it. Do I alienate the only cleaner that will come to my area? It would also be good to mention in January minimum wage went up close to 20%, they are not paid minimum wage, however everyone who is close to the new minimum wage with the increase is asking where their 20% raise is.
Fellow hosts, what would you do? Any suggestions for me?
Guests, would you be willing to pay an extra 100 to 150 in cleaning fees to ensure a higher quality of cleaning.
Also, important to note the majority do not have issues with cleaning, but that # is decreasing.