Prospective guest not succeeding to reserve.

Nathan44
Level 1
Kfar Shmuel, Israel

Prospective guest not succeeding to reserve.

A guest who is staying for one night wants to book the next night as well but 

Airbnb will not allow him to conclude the reservation. 

 

I checked my calendar and the date is not blocked. 

 

What could the problem be? 

 

If anyone has ideas I would appreciate them. 

 

thank you, 

 

Nathan

4 Replies 4
Marit-Anne0
Level 10
Bergen, Norway

There could be payment issues like not sufficient funds on the card.  I would be very wary regarding this extension to the stay - keep airbnb emergency number at hand.  

@Nathan44 perhaps you have "one day advance notice" checked in the platform? You can bypass by clicking the reservation, "report a problem" to visit resolution center, then simply sending the guest the fee request for additional services to extend the stay. That works for all miscellaneous fees. As soon as the guest accepts, the payment is confirmed and sent.

@Nathan44

Your guest would need to make a reservation change rather than a new reservation for the second night.

Thanks! I resolved the problem as you said, by unclicking the one day notice reservation requirement. Thanks again