Good evening. Got a call at 9pm that the hot tub in our rental wasn't working. No problem we would get someone over in the morning to fix it. Guests says get someone over now...Now it's 9pm in medellin it's not possible. So I give the guest two options. 1) move him to another unit very much like where he is and he declines. 2) move out right now and I would refund you in full. Again he says he's not leaving. I say no problem enjoy your night. To which he responds to me he wants a free night.....I inform the guest this will never happen. I will have someone out there in the morning to fix it.
My question I wask thinking a 20% discount on the day the hot tub was down was fair. Do you think this is a good guideline? would you give more? give less?
appreciate it guest has informed me he will seaking out airbnb for his free night...
