Refund for my guests

[Isabel31]

Hi all, I have cancelled a reservation for a guest of mine and it's been put through on air bnb since 4 days ago. However, she still hasn't received her money back yet. How long does it take for the money to reach her?

Thanks!

Isabel 

[Eve28]

Hi , 

i cancelled a reservation for a guest. I received an email saying the money had been returned but it has not been received yet. 

This was 2 weeks ago. How does he get his money back ? 

Also, I keep getting asked to review him but sin

[Marit-Anne0]

@Isabel31

I believe it can take up to a week for the refund to show.

@Eve28

It is handled throug airbnb, but two weeks seems a long time.  You may have to contact airbnb. Perhaps both of you should.

[Eve28]

Isabel, it 's been 2 weeks now. Should it take that long? 

The client just emailed me & he 's annoyed that he hasn't got his money back yet. 

Also, Airbnb keep asking me to review the guest even though he was cancelled. 

Is thar ususl? 

Thanks for your help . 🙂 

[Eve28]

Ok , silly question but not sure of my way round the system yet. Where do I go to email them ? 🙂 

[Marit-Anne0]

Find the community help guides on the forum.

[Eve28]

Thank you . 🙂 

[David126]

If you are being asked for a review you can not have cancelled.

[Eve28]

Hi David, 

i went to settings & refunds & filled in the amount & wrote a message to the guest saying it was his refund. 

I received notification from Airbnb by email that the refund had been sent. 

I checked my account & the money had been debited. 

[Eve28]

So I have no idea what to do now. . I went to help but it only offers help to give a refund not say what to do if the guest doesn't receive his refund. From my end , I had confirmation that the money was taken & had been refunded. 

Yet I am receiving emails to review the guest & he hasn't received the money.