Removing info on Host Cancellation

[David2972]

We had rented out our home while away on vacation (and had done so a few times)

We had to cancel our vacation due to a serious and sudden death in the family, and therefore had to cancel the reservation a guest had made at our home.  The automated posting looks quite bad, and will impact future bookings.

Given the unique circumstances, Is there any way to have AirBNB remove that automated post from the reviews section?

[Steve143]

Hello @David2972,

You can contact Airbnb support and discuss the situation to see if they can apply the extenuating circumstances policy.

https://www.airbnb.ie/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoida...

For information on ways to contact them type "contact airbnb" in the "Search the community" box on these forum pages where you posted your question. Scroll down a little in the list of suggestions that appears and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That lists phone numbers and ways to contact them via Twitter or Facebook.

Steve.

[Letti0]

@David2972  This would fall under extinuating circumstances. You need to call AirBnB and they will remove the penalties. 

AirBnB United Kingdom +44 203 318 1111