Reservation request expired

[Marina13]

Hello,

the reservation expired because there has been an error from Airbnb about minimum stay (during high season I accept 4 nights min only but the system accepted 3 nights from this guest) so I had to find out how to fix it.

 Then I didn't have enough time for my guest to reply.

I cannot accept a reservation if I don't have a proper answer from my guest.

Since I have consumption expenses to be paid according to counters, I needed the guest to know and therefore accept or not my conditions.

Plus, price for 3 nights only is higher than the weekly one so I had to adjust it by using special offer but this option disappeared from the request page.

I don't understand why this will negatively impacted my listing’s search placement and  may temporarily turn off my listing.

I always try to reply as soon as I get a reservation.

I feel very bad and demotivated by watching all my good will and job of a whole year being ruined by a technical problem as this one.

Marina

[Marina13]

Hello,

the reservation expired because there has been an error from Airbnb about minimum stay (during high season I accept 4 nights min only but the system accepted 3 nights from this guest) so I had to find out how to fix it.

 Then I didn't have enough time for my guest to reply.

I cannot accept a reservation if I don't have a proper answer from my guest.

Since I have consumption expenses to be paid according to counters, I needed the guest to know and therefore accept or not my conditions.

Plus, price for 3 nights only is higher than the weekly one so I had to adjust it by using special offer but this option disappeared from the request page.

I don't understand why this will negatively impacted my listing’s search placement and  may temporarily turn off my listing.

I always try to reply as soon as I get a reservation.

I feel very bad and demotivated by watching all my good will and job of a whole year being ruined by a technical problem as this one.

Marina

[Patrice13]

How can I allow the person originally requesting the opportunity to reserve, an expired request? She wants to book and I want to let her but it's not allowed. I didn't understand that you can't ask questions and communicate with the requesting agent you must accept or reject a request in 24 hours.  Another question, if you reject and respond can that person re-request the dates once you figure out details in your coorespondance?

[Pamela-And-Jack0]

Please answer this question:
I have 100% response rate, but because of the time difference, a reservation expired.
It was in the middle of the night. The prospective guest and I have been communicating; I haven't ignored him.
Can't they see that there is communication before making a decision?

Very frustrating, because I'd like to keep my 100% response rating.