Review integrity

[Paul374]

The sharing community is based upon open, honest communication, so the fact that Airbnb allows guests who have never stayed in a listing to leave a review is illogical and fraudulent. #honestreview #transparency #sharingcommunity

[Ben551]

Yeah I have to agree @Paul374 this struck me as odd as soon as I joined the platform. It doesn’t seem fair that someone should be able to leave a review when they have not stayed.

I imagine that guests who cancel and don’t get a full refund, due to host cancellation policy, are very likely to leave a bad review. By allowing them to do so puts pressure on hosts to always fully refund guests, no matter the cancellation policy. This rather defeats the purpose of having a cancellation policy...

[Paul374]

Exactly my point. Thanks, Ben! It completely flys in the face of what the review process stands for. In all likelihood, guests who don’t receive a refund will retaliate unfairly against the host with a bad review. AirBnB needs to edit this policy to include power of review strictly to guests who have completed their reservation in said listing. Otherwise the brand is damaged. 

[Delphine-And-Michael0]

This is one of those cases where you have to ask what is AirBnb thinkiing by allowing someone to review a place the have never been to.

We just had a guest book last night and cancel today stating they found a cheaper place.  Then they write they want to leave us a review.  Why in the world would you want to write a review?

[Susan1028]

Ive seen many posts about this from hosts...and now airbnb has shortened our guest review process to 3 steps, removing all stars. 

I think this is looking more and more like Booking.com, except they don't check ID's