I hosted a group of 4 people. Unfortunately their car was broken into twice. The young lady informed me via regular text message and not airbnb message. I clearly have on my listing that parking in only available on the street in three different areas of it. Plus 4 days prior to their arrival I gave the check-in instructions that parking in on the street and free for all. Prior to her stay none of my previous guests had ever reported this issue nor in the past 3 years that I lived there had that happened to me. I reached out to the guests to inquire about the police report number so I can be proactive and provide to my HOA to get additional police runs in that area for extra vigilance. Turns out her car was not broken into but the father of the guest. This is where her review is a little inaccurate. I'm afraid that with this review I may get cancellations, or no future bookings. What do you recommend I should write as a public response to her post as it may be misleading and advertising that the area is dangerous... as it can be in any big city of over 6 mm people.
Her personal response "Iris’s place was great, but this would influence my decision to book again, unfortunately. If you want to run the risk with parking on the street, Iris’s condo was great and top-notch. I hate that this affected our overall experience." is quite misleading... not sure how to approach this.
I also have a nest thermostat that is on a schedule and can easily be manually modified on your settings. Not sure why this had to be pointed out or an issue.
"Let me start by saying the inside of Iris’s condo was exactly as expected and advertised. Her directions were easy to follow. Everything was taken care of for us and we were pretty comfortable (aside from being a little warm at a set 72 degrees at night). Beds were great, condo was very clean, etc. The next part is out of Iris’s control technically but I would want to know before booking. Our car was broken into TWICE in daylight hours. Since parking is only provided on the street, our car was exposed to the foot traffic that happened often. We parked literally right in front of the complex, steps from the gate. Busted glass, blood in the car, ridiculousness. Later, when driving, we realized 1-2 blocks away was a HUGE homeless population staying in tents and boxes. This contributed to the foot traffic passing the condo. Again, this could happen anywhere...but outside the condo we did not feel the safest. We ended up parking our cars at a secure location 10 min away at a friend’s place and using an Uber to and from our cars just to avoid another break-in. Iris’s place was great, but this would influence my decision to book again, unfortunately. If you want to run the risk with parking on the street, Iris’s condo was great and top-notch. I hate that this affected our overall experience."
THANKS! your help is greatly appreciated.