I'm a new AirBnb host.
My guest checked in 3 hours ago, emailed me asking if the unit has A/C.
Unit does not have A/C, and A/C was not listed as an amenity.
Room is stocked with 1 small fan, and I offered to supply another larger fan.
I'll admit up front, I should probably state "No A/C" in the house rules so it's crystal clear to future guests, that's a lesson learned for me.
Guest now requests a refund because "she has allergies and is unable to sleep with a fan on her, or with the windows open".
Her booking is 4 four days, spanning one of the most lucrative weekends of the year (Ironman weekend in Boulder, CO).
What would you do?
On the one hand she's only been here 3 hours.
One the other hand if I refund, I've lost revenue for an entire lucrative weekend.
Thank you!