Hi All...
I'll try to make this short. I have two "Tiny Houses" I rent out in a nice section of a high end RV Park on a Creek.
A "Guest" arrived to check in and the ladies at the office contacted me and said they had no record of "Erik" arriving via the Airbnb website (they have my login) and wondered what to do. I had received no Reservation request or confirmation whatsoever. I contacted him the next morning and he was nice and when asked, sent me a copy of the email from Airbnb with his Reservation. It looked real.
However, I had receive nothing whatsoever about his reservaiton and later that night (last night) it showed "Cancelled" on is Reservation which NEVER SHOWED prior to the "Cancellation".
His "sister" had booked him for a few lays two months ago and all went well. He is a returning Guest. However, at that time they had to modify the Reservation and pushed it back two days later. I did so gladly and all went well. No problems. No drama.
I had a good and long conversation with Airbnb last night. They seemed to take it seriously and gave good Customer Service. They were a bit upset it appeared. Paul Jordan was my contact person. He acted as though this was a new syle of Scam.
Just minutes ago Joe, my Co-host and Manager of the RV Park just called me and said he had just received notification of a Payout from Airbnb for this person's stay. This is the same person who's reservation was "Cancelled" on the Airbnb website!!
He is going to forward it to me but I wonder if the Payment Notification was REALLY from Airbnb or a fake email to make Hosts think they are being paid until they realize the Scam but only after the stay is complete.
Joe just went to the Tiny House and "Erik" is still there! He was still in bed and said he would stop in at the Office and pay via credi card.
We'll see.
Anyone else heard or experience Scams like this?
Dean
Hello Dean,
I have sent you an email asking for more information, so I can proceed further on your request..but no reply.
Please be informed that ill close this case for the time being and feel free to contact us for any issue that needs immediate action.
Thank you and best regards,
Jamaica
www.airbnb.com/help"
First of all who the HELL is "Jamaica"???? What happened to "Paul Jordan"????
I answerd "Jamaica" THREE TIMES... did I say THREE TIMES???? Yes.... THREE TIMES.
Airbnb SUCKS.
Dean