Severe weather warning

[Milo8]

We have had a severe weather warning for next week and the house will be dangerous to access, am I able to cancel a booking without loosing my superhosting?

The house is very remote and stands at 1400 feet, the link below is the forecast for down in the local village, it is usually two degrees colder at the house and the drive will be deep in snow if the forecast is correct. Guests may not be able to access, also it is likely there may be power cuts.

https://www.metoffice.gov.uk/public/weather/warnings#?date=2018-02-27&lat=52.8259&lon=-3.3006

[Marit-Anne0]

@Milo8

Yes, you can probably cancel penalty free under the extenuating circumstances clause - you would need to contact airbnb for assistance with the cancellelation. Better warn your guests asap.

[Emiel1]

Hello @Milo8 ,

I think it is explained here what to do when there are Extenuating Circumstances involved:

https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoid...

Best regards, Emiel

[Susan869]

I would ring Airbnb, or contact on line. As super host you have direct access. I did this yesterday and the agent I was contacting was very helpful and aimed to sort out any problems.

[Ria16]

KiaOra @Milo8 You could also inform your guests in case they want to change the dates. Stay safe. ❤️

[Jeff158]

Oh its going to get us @Milo8 stock up on chocolate biscuits for Friday.

[Milo8]

Thanks everyone for replies, guests are celebrating a birthday so changing dates isn't viable. They are happy to re-book less remote accommodation so hopefully Airbnb will allow us to cancel penalty free as its only me that stands to loose money!

[David126]

Make it clear that this is abnormal for where you are, where I am it would be considered a nice day.

[Milo8]

Its fine for us, its not so good for city dwellers coming out in shiny cars trying to get up 2 miles of steep untreated road!