I hope you don't mind, to enable the other conversation to continue as it was on a different subject, I have made your post into a new topic here in the Hosting board. I hope this is fine with you.
You have asked some good questions here, does anyone have any particular things you would be able to share here?
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.