Hi Rob, I have always found that many areas of the site are different in different locations and the APP and and phone platforms are not always coherant either. So therefore I dont take any notice of any of them, I always message guest and let them know that personal photographic idea will need to be produced at check in, and if we discuss any deals we will reimburse them in cash also on check in , as the platform (depending on where your viewing it) will sometimes not allow this to happen,
I have offered guests discounts in the past but ABB hasnt applied it and did not reimburse the guest money.
I just find the whole site painstaking to deal with at times and cant imagine trying to deal with CS so I do it myself, even down to managing additional payments and any damage issues as well. I have never had a problem that I havnt been able to work out directly with the booking guest. and my guests repeat book a lot of times.
I dont even worry about reviews any more, although I always write one for guests but if they dont write one that is still ok. Im happy where we are at. Other platforms and private bookings take up the slack.
Have a lovely day, Enjoy a red or two, Get ready for the election. Mr Shorten is going to chase ABB for tax's now, so we might be heading for a bumpy road