Strict Cancellation Policy and Full refund???

in
Officer, Australia
Level 1
344 Views

My guest booked instantly and said he would check in after 2 hours on the same day and then he cancels on me and I get an email from AirBnb saying that a full refud was issued to him. Airbnb never contacted me and my cancellation policy was strict. Can this happen? Shouldn't I be getting some fee? Please help me.

3 Replies

Re: Strict Cancellation Policy and Full refund???

in
London, United Kingdom
Level 10

I'm pretty sure there's a fee-free window in which you can cancel. What do you think you are due...presumably the room was ready anyway, @Sam826?

Re: Strict Cancellation Policy and Full refund???

in
Bristol, United Kingdom
Level 10

You will need to give them a call @Sam826 

Re: Strict Cancellation Policy and Full refund???

in
Villeneuve-d'Ascq, France
Level 4

Hi,

 

there is is a free 48 h delay for cancellation whatever your policy. Means that Booking/cancel on the same day (even the day of arrival) means full refund (except for Airbnb fees)

(Link: 

https://www.airbnb.fr/home/cancellation_policies#strict-with-grace-period )

 

 

Whats better (and it happened to me twice): when the guest cancels on the day of arrival (or even after, if he finally did not show up) , he can still write a review. 

 

(Mine never did. If they had written a review, i would have called Airbnb to have these removed because thé guests never even travelled to my town).

 

Best,

Anne

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