Superhost suspended!!! Help!!

[Alison7]

Oh dear. The first I knew I had an email from Air bnb saying my account had been suspended as I hadnt replied to the last 4 people!!! I am proud of my split second 100% response rate, as I have alerts on my phone, and check my email all the time. I didnt get those alerts..or emails!!! 😞  so even though IM now reinstated my response rate has dropped to 85%!!!!  EVEN BIGGER SAD FACE!! I dont Twitter , I would like someone to tell me who to contact and how to sort this out. Cheers Alison

[Donna15]

@Alison7, try these avenues.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

You can also reach them via the Help icon at the top of this page.

Also, at the bottom of any guest reservation itinerary is an AirBnB phone number.

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100