I have recently had two occasions where after accepting the booking, I still could not see the guest's last name, only an initial -- "Will C." Has this happened to anyone else? I do not feel good about allowing a person to stay in my house without knowing... read more

How do guests not know what time they will arrive or even have a estimated time of arrival 3-4 days before they arrive? These are older people and they aren't exactly a spontaneous bunch of people who can plan spur of the moment trips. Even if you are dri... read more

Hi, I'm new to the community forum and been hosting on Airbnb (fairly) problem-free for a few months - until now. My current guests called the weekend before their stay because they didn't realize their flight was 2 days earlier than planned and wanted to... read more

I have always been under the impression, if a guest cancels a confirmed reservation after the grace period, Airbnb would refund to the guest what the host would have received but, they will retain the service fee!It looks like what I thought is not even c... read more