Hosting

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Do you upsell any extra services?

Hey everyone, A few Hosts have been experimenting with selling extra amenities and services to guests - apart from the stay itself. This got me thinking and I’m curious to know if any of you have ever tried or thought about doing something similar. ... read more

Created 11-10-2021 | Latest reply 02-03-2022 by Liz4540

in London, United Kingdom

137

How can I promote my listing on printed materials?

In our market, we still have a lot of people who share by word of mouth and (don't cringe) through business cards. I'd like to create some postcards that include a direct link to our listing however, I'm wondering if I can get a "vanity" URL or link that ... read more

Created 12-02-2016 | Latest reply 02-03-2022 by Doug242

in Fredericksburg, TX

Amazing 4 stars

Anyone have any tips how to avoid these. I have received the best 4 star review. Seems like not very fair and makes no sense . Anyway to get Airbnb to remove this or tips to avoid in the future

Created 01-03-2022 | Latest reply 02-03-2022 by Emilia42

in Hialeah, FL

Existing bookings for Russian guests resident in Russia.

Is there a change in Airbnb policy regarding existing bookings for Russian guests resident in Russia that are planning to stay in Europe? Are we advised to cancel them?

Created 02-03-2022 | Latest reply 02-03-2022 by Andrew0

in Brighton, United Kingdom

Looking for a co-host in Riga-Latvia

I have an apartment in Riga's Panorama Plaza to manage and co-host.Would be interested in receiving offers from reliable and experienced host.

Created 17-05-2019 | Latest reply 02-03-2022 by Emilie

in Tönisvorst, Germany

August Home not sending my guests emails?

My second guest after installing new August Home smart lock and my guest got no email with door code. There is no customer service phone, just chat bot and email. Chat bot states it'll bump my concern up to an escalated call and response time is 3 days.... read more

Created 04-09-2020 | Latest reply 01-03-2022 by Julie4132

in Lincoln, NE

How do I send a phone number to a guest?

I have tried to send the phone number of our agent who will meet our guests, however everytime I send the email with the phone number, Airbnb blocks it and says (PHONE NUMBER HIDDEN). Any ideas how to get this number to my guests as its important they ha... read more

Created 07-07-2016 | Latest reply 01-03-2022 by Astrit3

VAT applied without notification and in the wrong country, anyone else?

Hi,After weeks of loopholes with the airbnb support, I'm rising the case here hoping that correct rectification system can be made in the financial/ IT dept or advise from the community.In August, without notification from Airbnb, I got charged VAT on ai... read more

Created 01-11-2021 | Latest reply 01-03-2022 by HollyandDan0

in Bali, Indonesia

Guest didn’t show up or checked in

A guest place a reservation about 3 weeks from her arrival time, right during the check in reservation, as usual, I ask the guest to provide me her check in time, so I can organize myself to her arrival.about 3 days of her arrival, she told me she made a ... read more

Created 28-02-2022 | Latest reply 28-02-2022 by Normen0

Suspended account

Hi everyone. I have been a host with Airbnb since may of this year. I was doing so well I actually had just picked up a 3rd property. Yesterday I had just received a booking for one of my properties and I went to check the calendar and realized my account... read more

Created 20-10-2021 | Latest reply 01-03-2022 by Emilie

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