System **bleep**

[Iván0]

Though we had sent an offer to the requesting ´David"  from Belém/Brazil, and it is also showing up in the airbnb - records `You sent an offer to David today 18:09", still airbnb keeps sending us demands we should send an offer to David, otherwise we´d have to "accept  a penalty".
Just as always, no possibility to attain airbnb office to make a query on this very usual problem with the airbnb system which so often is not working and reacting properly.
Please conect us with a PERSON, a HUMAN, who can TAKE RESPONSIBILTY to DELETE this `penalty´ threat, No machine, no saying-nothing-"reply" by a ` community member". THANK YOU SO VERY VERY MUCH !!
Cheers, Iván

[Donna15]

@Iván0, I understand your frustration, but this is a forum for hosts to share experiences and to advise others. It's not monitored by AirBnB. 

Try here. 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

You could also go to the Help icon at the top of the page. There you'll be guided to determine the type of question you want to ask.

Once you've done that, send the question. AirBnB will respond via email, to which you can reply.