Taking Card Payments

[Gay11]

I was a bit disturbed to find HostelWorlds new non-refundable discounted rate doesn not help a lot re no-shows.

I have a 2 week booking (deposit paid to HW) and a message from them saying I can bill the rest to his card today.  They gave me the card number, name and expiry, but I can find no sensible means of being able to process this.  I have an email which is non-responsivee. I can see no alternative but to leave the due amount until he arrives, or doesn't as the case may be.

This means having given a discount for payment up front I am now left with a no show or someone who should have paid full rate.

Any suggestions for procesing the card with so little information?

All comments welcome.

[Jeff158]

Hi @Gay11

You need to contact HostalWorld as they had the full card details in order to collect the deposit, as far as I'm aware you can't process a customer not present transaction without cvv and guests address.

[Gay11]

Still awaiting their reply.  It has taken me 3 months to get the first hostel set up.  Not at all impresed.

I don't think they have thought this through.  Imagine 10 bookings a day for say 2 nights.  Many will take the discounted option,  Impossible to make contact each time for proper detals. It would take so much time it woulnt be worth it.