Today I declined a new user that wants to check-in late because I can’t support after hours check-in or another new user to be able to make enough this week to cover my mortgage and utilities for the month of August.
The reason that we can’t cover our mortgage and utilities is because of extra hours we have had to spend dealing with prostitutes, traffickers, Johns, and pumps that have booked.
Last week we had a prostitute book and thank God I already new it was a prostitute from a listing that I manage at my Private home. She was trying to ring her John or Pimp and airbnb support at first refused to call her to cancel the reservation.
It took 5 hours consistently calling airbnb to get it elevated to the right level. They finally cancelled it but it was too late because they had the address so it was not safe for my other guest to stay at the house. I had to move the other guest to m personal home.
I reported this person in March 2019 as a fake ID and prostitution activity on my property. 4 other hosts in my town have reported her. Airbnb did nothing. She changed her profile name three times and booked another listing that I Manage this weekend. It autobooked even though she had bad reviews from other hosts. Which I have mine set to block.
This summer - I had to pay for our property to be staked out our property for one solid week. 24/7 which. Cost me $900. Because a prostitute successfully booked and a trafficker tried to book as well. She tried to bring a John in and I refused him entrance because he was not on the reservation. But she had booked for two nights and airbnb refused to call her and cancel the reservation. They told me to call the pollice. The police said they could not come to the property unless airbnb cancelled the reservation first😥
airbnb support refused to do anything to help me rectify the situation this summer.
Then when it happened again this weekend. And the solutions that the Trust and Safety team gave me do not help. I tried their suggestion to cancel the reservation first and the system does not allow it. Once a guest checks in, the customer service has to cancel the reservation - a host cannot.
Who can I talk to to get help with this situation?