Use of my address by guest

Kezneth0
Level 3
Bradford, United Kingdom

Use of my address by guest

Hi everyone,

Has anyone ever hosted a guest who inturn used your address for their mail without your knowledge? If so how did you solve the issue?. 

A guest  booked and stayed in my house for 5 nights. After a month she left , I have started to recieve her mail in my house, Obviousley she has given my address out as her residence. I  informed airbnb about the incident hoping that they can investigate  why the guest is using my address for her mail and how does she intend to get this mail. Following is the reply I got from AIrbnb.;

 

Airbnb Support
16:10
Hello Kezneth, 
I hope this message finds you well. This is Jannell from Airbnb trip department. I would just like to follow up with your concern about you receive letters for your previous guest. I know that it is quite bizarre that you have received them. However, we need to understand that the guest might have used your address while she is still in the property and might be awaiting those letters that you have received. I would highly suggest for you to contact your previous guest to let her know that her letters have been routed to your address.
 
Obviously Airbnb  do not see anything wrong about it. 
7 Replies 7
Linda108
Level 10
La Quinta, CA

I would not think Air BNB would care about guest use of your address, but you should just mark the mail as return to sender and notify the guest of your action.  If the guest was long term and in fact a tenant, then using the address would be expected but not for short term.  

 

Other hosts have posted about this issue and felt that the guest was trying to establish residency in the area, which may or may not be legal.

Kezneth0
Level 3
Bradford, United Kingdom

T

hanks for your advice. I found it strange because the guest only booked for 5 nights.

Hi @Kezneth0 

I host now but I did a similar thing when I was a guest travelling overseas so perhaps I can provide an alternate point of view.

I was travelling with my family (5 in total) and we were staying a one place for 2.5 weeks - so somewhat different to your situation I realise.

I wanted to order a few books and have them organised to arrive a few days after we checked in

My host said no and gave the address of a collection agency ( which cost money) that was somewhere that requieed a public transport ride away from the residence.

As a guest I was fairly put out by this - my reasoning was it was my "home" for a few weeks aand I really couldnt' see how it could possibly hurt anyone. Obviously I had the address, so I went ahead and organised 2 deliveries anyway. One arrived in plenty of time, the other never showed up and probably arrived after I left. ( and I then began to see why the host may have been reluctant)   Perhaps this guest is using a site where the address is pre recorded and she has forgotten to alter or update?

Anyway I really don't think it's your problem.  I agree with @Linda108  - just mark as return to sender.

@Rowena29 

 

"As a guest I was fairly put out by this - my reasoning was it was my "home" for a few weeks"

Actually, not your home, not your address, not your right to use, as and how you see fit. 

 

"I really couldn't see how it would possibly hurt anyone"

Try telling that to all the hosts who've had to deal with the fallout from guests having "packages" containing drugs, guns and other contraband sent to their homes, or were using the address for other nefarious purposes. 

 

"Host said no.... Obviously I had the address, so I went ahead and organised 2 deliveries anyway"

You'd have been straight out the door before your feet could touch the ground, if you disrespected the rules of my home ike that. Bad form.

 

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Susan17 Yes! @Rowena29 you are a Superhost, I am sure you wouldn't want your home disrespected this way, why would you do it to others. 

Hi @Ana1136 @Susan17 @Stephanie 

thanks for offering your opinions and comments.  I now regard  myself  as formally chastised. Didn't realise that was the point of these boards.   What I was attemping to do - obviously not very successfully, was try to offer a naive inexperienced guest viewpoint and perpective.   . Kezneth had said she had found it strange, and I was merely trying to show  how things once appeared to me from a guests point of view.

As hosts we can be very quick to judge and assume the worst can't we? I have only been hosting, very part time, for a few months, and I see in myself already the tendency to be a bit cynical and a bit suspicious. I dont' think this is a bad thing. However the many guests who  have a completely clear conscience and no underhand agenda, who are just looking for a home for their family in the short term  and who are new to airbnb aren't thinking that way at all.   I was trying to explain that viewpoint.  At the time I was a first timer to airbnb. I had read a lot about airbnb and how it worked and the message I kept getting was - "it's your home away from home."  .  As a guest I was expected  to water plants and do various other chores.  And for the record, when I asked about getting some books delieverd,   the host said "it would be afwful if they got lost, and there's no one here to collect them, so here, use this collection agency instead". She didn't say "look you using my address for deliveries  makes me really uncomfortable, it has the potential to cause all sorts of legal difficulties". 

As a individual that is now  much more experienced with airbnb, if I was in the same situation would I do it again? No I don't think so. ( although i would still really resent having to travel 30 mins to pick up some deliveries and PAY for the privilege if I was paying top dollar to stay somewhere and i was there for an extended period of time. At that particular time, I was visiting my sister who was very likely to die, We had brought out the whole family on short notice, at signifcant expense. I had communicated well with the host, so she was aware of our situation. so from my viewpoint having to travel 30 mins by public transport in the wrong direction to collect a resources to keep my children entertained, seemed very perplexingly difficult and unescessary.  I am about to host guests who are staying for 2 weeks. they are also out to visit family and if they asked me in advance about a delivery I wouldnt' have a problem with it myself. But that's just me I realise)  Do I think my "crime" was horrendous (and deserving of chastisement on these boards?)  Not particularly.  I was a bit pigheaded, but harmless. I didn't break  steal, ruin furniture or linen, sneak in extra guests, break anything, lose the master key,  or do anything remotely illegal. 

I fairly  frequently get mail at my home address and at the home I occasionally airbnb that belongs to other people. None of other mail is  connected to any airbnb activity.  I have never lived anywhere where I haven't occasionally recieved someone elses mail, including sometimes packages. I think it's highly unikley its drugs, but possible I suppose.  I just mark return to sender. Not everything is ominious and not everyone is out to rip you off.  That is all I was trying to say originally really.

Anyway, none of this  subsequent commentary is particularly useful to Kezneth is it? I think we need to stay on task

Kezneth, I hope the link Stephanie provided was useful. That's probably all you really needed I'm thinking!  I plan to read it myself That's why I read and occasionally post on these boards, to learn, to develop and to try and understand  the perspectives and opinions of others  -  both guests and hosts. 

Have a great day everyone

Cheers

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi there @Kezneth0 ,

 

Welcome to the community! This is a topic that has been discussed at length here on the CC, I wonder if you would be interested in sharing your insights and potentially gathering some tips from this thread: Do you let guests recieve mail?

 

Many thanks,

 

Stephanie

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