@Helen350
Here in Australia if you don't have a drivers licence you don't exist.
Six years ago Ade had to surrender her drivers licence because her legs were not good enough to drive a car any longer. That was a super teary day. For a man, we don't realise how small things like 'browsing' are such an important part of a woman's life. Just the ability to walk around the shops when you feel like it! That loss of personal freedom....having to depend on others, is one of the worst things that can happen to a woman.
Anyway along with her driving went her drivers licence! You can't board a plane without a drivers licence ID, you can't open an account, buy a new phone, request a copy of some official document.....In short, you cease to exist.
To combat this problem our state a year or two ago introduced official Identity cards, which look exactly like drivers licences complete with official photo, except, they don't actually allow you to do anything, they just officially identify you on behalf of the state! They are digitally encrypted and carry the same identification value as a licence or a passport!
This is her card which makes her a living person again!
All I can suggest is Helen, find out if a similar identity card operates in the UK
As far as the verification thing went Helen, I was interstate when the email came to re-verify my account so, I got on CX and asked for an extension in order to get back to my computer, which was granted. When I got back home I contacted CX and he asked how I wished to verify myself, computer, phone or tablet. I told him computer and he asked if I had a webcam on my computer. I told him I did, and he sent me the link for verification via computer.
When I accessed the link it all happened as I described above. I thought is was very well thought out, easy to use and got results quickly.
Cheers......Rob