Very drunk and violent guest!

Marsha1
Level 2
Portland, ME

Very drunk and violent guest!

What should I do?

14 Replies 14

Hello @Marsha1,

 

That's very unfortunate. Make sure you are safe. Get help of your family/neighbours.

Try to have a conversation with the guest and pacify/put him/her to sleep.

 

If things are terrible, please get in touch with Airbnb asap, here's a guide to contact Airbnbhttps://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

 

If things go out of hand, call local police authorities.

 

 

Isabelle3
Level 5
Leura, Australia

One of the host here in the Mountains had the same issue, she called the airbnb number they helped immediately by setting the guest in a motel room.  find out what is your country number have it in your phone for emergency

I found this thread because I am wondering what to do with my own very drunk AirBnB guest. He has physical disabilities and when he was sober he was nice enough, but his appearance is definitely on the alcoholic side. He walks like a very old man due to leg surgeries and a broken back with a cain in boots with long trailing laces that he never bothers to tie. He spend his 2nd night here and this afternoon I went out to give him a beer and suddenly realized he was so wasted he was glazed over. I told him I didn't think he should have the beer I was offering him and he said, Why do you have to be such an **bleep**? So I told him the truth and told him he was being disrespectful, because  he didn't tell me when he'd check in even though I asked him 3 times, he denied having any physical disabilities that would make having him stay here a problem (I have stairs here everywhere), and he's hanging around the house completely drunk!  I suggested he move out and he just stared off in that wonderful drunken glazed way that made me realize the only way to get him out of the house would be to call the police or carry him. He's like this woeful, drunken hobo.  I finally just gave him his beer back and locked the door to my upstairs. He smokes cigarettes (as do I) and I can only hope he doesn't burn down the house.  I sent AirBnB a message but I don't think there's anything anyone can do short of calling the police when someone is this drunk. He doesn't appear violent, but he's definitely an uneducated type drunk with a chip on his shoulder.  I really do not know how to handle this.

Use the number on the itinerary and call Airbnb. They'll move him to some other place.

@Carol0, I'm sorry to hear about your drunk guest. By now I hope you have found a way to have him move out. When I had our very drunk guest back in January and after the police had come and told us that the guest was indeed very drunk ( we were worried it might be some other drug) and had gotten her into her room where she spent the rest of the night quietly,  I called and emailed Airbnb, got a person assigned to the case who was very helpful. Airbnb let the guest know that she had to move out first thing in the morning, which she did, fleeing without a word to us. All was eventually settled and the repairs to the bathroom were paid for. Airbnb contacted the guest and she agreed to pay for the  repairs. I had another guest coming almost immediately so did the repairs myself and only charged for the materials, so everyone got off without too much expense.  As hosts my dauhgter and I were rather rattled, but since then have regained out calm and as it was the first time in more than three years of hosting that we had such a scary and unpleasant experience, we have not lost our faith in the general goodness of people. We did install a lock on the door that separates the quest room and bathroom from the rest of the apartment, but since the bathroom is shared we can only use this "in an immergency" .

 

I hope that your sitution is resolved satifactorily and that you find yourself a better and more prepared host than ever after your expereince.

Good luck.

Hi Marsha,

I appreciate you sharing your experience. I too called AirBnB to let them know I felt uncomfortable and wanted to cancel the reservation (my guest was supposed to stay two more nights).  They asked if I felt in any physical danger, which I said no.  My drunk guest was not violent or even physically capable of being so as he had numerous mobility impairments from disability, but he was wandering about drunkenly in the evening calling my name (although I was hiding in my locked bedroom by then).  I was more concerned that he would fall and sue me then anything else.  I sent him a message that I felt unsafe with his level of drug and alcohol use in my home.  He never replied. He too was contacted by AirBnB, who told him he was refunded for remaining nights and gave him options to stay elsewhere, and he left quietly in the early morning leaving his room neat and clean except for the trashbag full of empty (but properly squashed for recycling!) beer cans.   AirBnB told me when I cancel on someone there is no way to review them, so these incidents are rarely seen in guest reviews.  I used to write "No heavy drinking or recreational drug use" in my listings, because I am okay with light, responsible use, but that seems to be a relative term to people.  When I write "NO drugs and NO drinking" I get very straight-laced religious people. How do I find guests who are a happy medium?

 

 

I have a drunk guest who came home late, loud, and vomitted in many places, including the floor. How do I contact Airbnb via email? I know I can call in the morning and I will, but I see mention in several posts of contacting Airbnb through the computer through the reservation, and I do not see a place for this. When you click "report a problem," it takes you to the resolution center is to request money. I'm not necessarily doing this, until I assess the scene in the morning, but want to kick them out early.

Hey, call Airbnb. There's is a 24x7 support service. Don't wait until morning.

I called Airbnb about mine and they are telling them to move out this morning.

@Holly3,

I'm glad you have had a resolution. 🙂

 

Andrea9
Level 10
Amsterdam, Netherlands

@Carol0

 

"NO drugs / NO alcohol abuse" maybe. But doesn't it feel like we hosts are forced into having to start becoming parents to teenager-minded guests in some cases LOL?? 

 

I can just visualize the review for such a drunk but neat guest!:

X was overly fond of  alcoholic beverage to glaze over the day and fuel his rhetoric, but he did not let that hamper him from neatly folding his beer cans into squares and properly recycling them from his empty glass spirit bottles."

Marie451
Level 1
Athens, Greece

Please can someone call airbnb and tell them they contact in my phone.

It's an emmergancy

Please help me 

 

I'm a host

[Personal information hidden]

 

Thank you!!@

@Marie451  You have jumped into a very old discussion thread and none of this is monitored by Air BNB.  Here is a link to a guide about contacting Air BNB:

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M...

 

Don't know what your emergency is, but good luck!

Helen3
Top Contributor
Bristol, United Kingdom

Hello @Marie451

 

I am sorry to hear this. We are a forum made up of hosts. Not monitored by Airbnb.

 

If you have an emergency, please call the police for help.

 

If you feel unsafe with a guest, leave the premises and go to somewhere you feel safe before contacting the police.

 

All the contact numbers for Airbnb are listed in the CONTACT AIRBNB post, which you will find is the 2nd post on the Community Help forum

 

Good luck.

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