Vulnerability of Hosting

Simon189
Level 2
Hartfield, United Kingdom

Vulnerability of Hosting

After 6 months as a host I've found 90% of the time it's been okay, but two guests have abused booking numbers and then broken a TV. I feel Air BnB is too heavily weighted in favour of guests. When I challenged these guests they simply denied all and just left bad reviews and then Air BnB get on my case about that to add salt to the wounds. Overall I feel I'm at the mercy of guests behaviour with little protection. Is anyone experiencing the same and do you have any advice on the stance to take with guests and Air BnB?

1 Reply 1
Marzena4
Level 10
Kraków, Poland

When it comes to violation of house rules and damage, with Airbnb's policy of security deposits hosts are practically at the mercy of the case manager who will be handling their case. Taking a real cash deposit is not accepted on Airbnb, however, I find it really convenient using another booking portal. 

// "The only person you can trust is yourself"