A recent guest has given a one star rating for amenities stating that I had no yoghurt or fresh cheese for them. I provide yoghurt with breakfast that was in the process of being made. I am a cheesemaker and offer sessions that a pre booked but this guest...
Latest reply by
Roberta2
Hi folks! I'm new to hosting and curious about how check-ins work when I plan to be out of town. Say for example I am out of town Friday-Sunday but I have someone who wants to book Thursday-Monday. How can I reflect this on my availability calendar withou...
Latest reply by
Kath9
Hello! Can you please share some advice and feedback on how to handle guests who are bothering the neighbours? We had four guests arrive this evening and they called around 8PM to say the flat was not warm enough. After walking them through the steps need...
Latest reply by
Kath9
a guest cancelled 24hrs ago and the reservation is still in my soft ware why does the parity take so long do i need to manually cancell the reservation?
Latest reply by
Marzena4
Just got a booking for 3 days this weekend. 5 adults, 4 children, 3 infants. My rules say infants pay to put them in the childrens spot, not the infants! Now it's 3 pack n play and 3 highchairs needed. What the crap! I only have 2 pack n plays and 2 highc...
Latest reply by
Letti0
I know laundry can be outsourced to the cleaners, but how do you do the dishes? Is it a good idea to buy a countertop dishwasher for an in law suite? Or perhaps just provide guests with paper plates? The in law suite doesn't have a full kitchen-- just a m...
Latest reply by
Lisa723
Hi:I'm already a host for about 6 years in Santa Monica, California with excellent reviews. I have some time if you need help with your property for greeting guests and making sure amenities are in place. As my schedule is not fixed, I often give my new g...
I have been experimenting with my pricing during this high season.I am trying to follow Airline pricing techniques. I am raising the price on my unbooked rooms as the day comes near.My goal is to stay in the middle end of the my competitor's pricing.If I...
Latest reply by
Letti0