I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I tried to edit my Guidebook tonight and noticed that I cannot scroll down the page in either Chrome or Firefox.
We started a thread last year addressing similiar issues with the Guidebook function. To date, no one from AirBnB has satisfactorily answered the questions we are having with the Guidebook setup. Hmmmm...
Come on, Airbnb team, it's been two years now since this bug has been reported. The Tab button works to scroll down, but it is rather cumbersome! Fix this please.
Always start filling in at the last category! When you do this you can easily "control tab" back up the list of categories, seeing everything you are adding, while the entries you have already filled in scroll down and disappear off the bottom of the screen. This makes the tabbing much less cumbersome, and the editing and work much faster. You can almost completely eliminate changing the screen resolution or minimizing. Don't start at the top of the list, or each new entry pushes the next category to be filled further off the screen where you can't see it or can only see it by reducing the screen resolution.
On another page in the community, I discovered that "Alex" had discovered that if you change your screen resolution then you can see more of the guidebook areas. This, combined with the use of the tab key, enabled him to move throughout the guidebook as he updates it. I'll be trying this out myself!
Even if you can get to each field by tabbing, how do you save it, or publish it? I've entered a bunch of stuff but the guests can't see it.
Struggling to edit my guidebook. The scroll option is hidden by the google map on the right hand side of the guidebook page, so I cannot scroll. I also cannot edit or remove any recommended restaurant listed in my guidebook or update if the restaurant or place of interest is no longer in existance. Very frustrating as I would like my guests to be provided with the best possible info. I do have a guide manual in the cottage, but some guests prefer to make restaurant or tour bookings in advance of their arrival. Any tips? Will Airbnb please contact me or attend to this soonest?
Same issues here for the last 12months
I am having this issue as well, on my very first listing which is super frustrating. I see the issue has been ongoing for well over a year. What is the status? Why is this simple UI bug not yet fixed?
Found a fix to Guidebook Map covers scroll function in Google Chrome:
Ref: https://www.youtube.com/watch?v=jPKNEtILhDY
1 copy and paste this to address bar search at top chrome://flags
2 Search the site for Smooth Scrolling
3 Enable Smooth Scrolling
4 restart computer
it worked then....whew
Thanks to the UTube Tech who walked us throught this!
Grateful for Airbnb
Rustic River Lodge
Crater Lake Oregon
Thanks @Carmen658 for sharing, this is great to hear.
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.
Tried the smooth scrolling in Chrome suggestion, but unfortunately it did not work. This issue has been ongoing for years. Would someone from AirBnB PLEASE fix it? Thanks!