What do you do if the guests keep pushing your limits.?

[Achilleas6]

I have currently 2 girls from Russia. The worst nightmare any host good have. Loud , no respect don't care for the rest guests on the 4 bedroom house I have. I am really about to contact Airbnb and kick them out. Anyone else had the same experience?

[Laylee0]

Yes, and I came on here to ask other hosts what they would do and everyone said get rid! But my guest was doing a whole list of things that I just couldn’t tolerate any longer. How long are they there for and have you had a word with them? Have a word first and if they’re still the same contact Airbnb. They’ll refund them all the money for the nights they’re not staying though so they can find another Airbnb place to stay so as long as you’re ok with that then all good 🙂

[Rich-and-Yan0]

This hasn't happened to us but it did happen, twice, to our Superhost friends in The Algarve of Portugal this past summer. Surprisingly, it was also with groups of young girls, not boys as you might imagine. I know that one group came from Austria, but I'm not sure about the other one. In both cases, our friends had received continual complaints from the neighbours about noise and partying at all hours, which made them look bad (and is, I'm guessing, one of the reasons there is so much backlash against Airbnb hosting these days).

In the case of the Austrian girls, they not only made a mess of our friends' house, but also of the entire area. In one nearby bar, they apparently broke some ceiling lights being drunk and crazy. In a restaurant not far away, they took off their clothes and went swimming naked in the fountain. I'm not sure what came of this in the end, but I did hear that the police were called.

Our friends were in a serious dilemma. There was damage to their house (stains on the furniture, towels ruined by what they thought was MENSTRUAL BLOOD, trash can broken, glasses broken, etc.) as well as to their reputation with their neighbours. However, they knew if they wrote a review about either of these sets of guests, then the guest would easily figure out that the review was probably a bad one and retaliate with a bad review of their own. Then they would lose their Superhost status.

Instead, they contacted Airbnb and sent photographic evidence of the damage. But the last I heard, this had produced no results for them. They said that Airbnb was "indifferent" to their complaint and that it didn't look like anything would happen.

So, I don't really know what to tell you. This seems to be one of the weaknesses with this platform, and until the site takes the hosts' perspective into more consideration, then it seems like we're all going to be playing "Russian roulette" (sorry, bad pun) with our bookings. 

Good luck in resolving this. Hopefully one or more of our fellow hosts has a solution that I wasn't able to offer. 

[Branka-and-Silvia0]

@Achilleas6 

call Airbnb, explain the situation, say that you have other Airbnb guests in other rooms and two girls are harassing everyone. Say that you are afraid your other guests will cancel their stay and leave if those two girls remain. Say that they are troublemakers and the police was involved when they jumped in the fountain and were breaking stuff in the pub. Ask if it would be possible to cancel those girl's reservation without penalties for you (except they will be refunded for the days not spent)

If Airbnb cancels their reservation girls have to leave, they have no right to stay any longer at your place. Be there and take care they return keys and don't trash your place for retaliation.

Let us know how it ended.