Why are Superhosts so hard on other hosts (as guests?)

[Inna22]

Just got a four star (with threes in several sub categories) from a superhost turned guest for whom I actually have gone above and beyond! She fell in the alley about half a block from my house as I was at the house greeting her group. I stayed to help walk her in, made sure all the arrangements were made for her and then drove her crutches I had at my house at the expense of missing my son’s volleyball game. She found a way to blame me for her fall. Apparently it is because instructions to my garage were not clear (they are turn by turn and the garage is behind the house). I am not sure what the connection is but I guess as humans we need to have someone to blame. The crutches were not her size, the house was too hot (central air conditioner with two thermostats anyone?) and so on. She also “accidentally” took one of the throws that she will be mailing back. I am just grateful that she did not fall on my property. Why are hosts so demanding? Also, unlike many guests, they do know what they are doing when leaving less than five stars. They do know how it will reflect on the listing, search standing and booking rate

[Helen3]

I am sorry you had such an unpleasant experience @Inna22 

I can imagine how frustrating this must have been.

My experiences with hosts staying with me is all positive.

This is everything to be with her being a horrible, demanding and unreasonable guest. Unfortunately hosts are not immune from being this type of guest.

[Sarah977]

@Inna22   Just as anyone can sign up as a guest, anyone can sign up as a host. This means that any of those people can be nice or nasty, forgiving or blaming, narcissistic or caring. It's just human nature, and comes in all stripes. So you got a complainer, blamer, and someone who couldn't care less what they do to your ratings. I'm sorry.

And you know something? I read posts on here all the time from Superhosts who aren't even particularly new to the platform who have some issue and claim there isn't any way to contact Airbnb, who are under the mistaken impression that if they don't leave a review for a guest, their bad guest can't leave a review, who wonder why they didn't make Superhost and have no idea where to find the requirements on the Progress pages. So just because someone is a host, or a Superhost, doesn't mean they are even aware of how the ratings affect hosts- they don't participate in this forum and if they haven't had threats of delisting due to low ratings, they may simply be clueless.

In this particular case, she may or may not be aware , but judging by her other behavior, even if she did, she wouldn't care.

[Gordon0]

Ar5es will be ar5es I'm afraid. Sorry you came across this one.

[Alice595]

@Inna22Either her standard/expectation for a superhost is very high or she requires higher standard to other people than herself. Just based on the review she wrote, it should have been rated 5 stars since she had nothing to complain except for the directions.

[Inna22]

@Alice595 

There was a huge list of complaints in private feedback. I bet you she thinks she is being very kind by not posting it publically and things she is a great person for that

[Lisa723]

@Alice595 @Inna22 @Gordon0 @Sarah977 @Helen3 I know that as a guest I'm hyperaware of any opportunity to improve the listing (what I would do if it were mine), and I think feeling a bit competitive also enters into it for some of us. I tend to leave maybe a lot of friendly private feedback about how the place could be made even more welcoming. However, I would not leave it publicly or leave less than a five star review unless things were really bad.

[Inna22]

@Lisa723

I totally agree with you and love CONSTRUCTIVE feedback in a PRIVATE setting. That’s the only way I can be better. Because I do not live at the place I host, I would not know if something minor broke or is not comfortable or should be there

[Branka-and-Silvia0]

@Lisa723 

..." I tend to leave maybe a lot of friendly private feedback about how the place could be made even more welcoming. ..."

hjaaaooo I hate when my guests do that to me 😄 😄 😄  If something is as it is then there is a good reason.

[Lisa723]

@Branka-and-Silvia0 well, you can always ignore it... personally I really appreciate guest suggestions when I get them, and almost all hosts have responded with thanks. We ask guests with an automatic message on checkout for any advice about how to improve future guests' stays and even have suggestion boxes in our houses, and we and have implemented the majority of suggestions, with great results. To me it's just business. I want to provide what guests want, so they have great stays and I can raise prices.  🙂

[Branka-and-Silvia0]

@Lisa723I also always respond with thanks :))))

[Lisa723]

@Branka-and-Silvia0 why, if you don't mean it?

[Branka-and-Silvia0]

@Lisa723  because it is easier then to explain why something is as it is and this is budget friendly short term rental in Croatia and some things here are different then in USA or Australia and that's the beauty of traveling the world, experience new countries and different things then you are used to have at your 600.000 $ home blah blah blah... 🙂

[Lisa723]

@Branka-and-Silvia0 why even explain? If I were not interested I would just ignore.

[Branka-and-Silvia0]

@Lisa723 

I don't explain, I say thanks... and ignore 🙂