Why are guests stats not shown?

Justin12
Level 2
Denver, CO

Why are guests stats not shown?

As a host I find it very odd that hosts are graded on multiple levels, and all of it is shown.  From communication, cleanliness and so on......However, a homeowner gets no stats on who they allow into their home and just "reviews"?  The host is the one with a lot more at stake in the situation, no???  I have to say this is one thing that really bothers me.  Airbnb has me rate a guest, on similar stats and if I recommend the guest....however, all these stats seem to mean nothing, as they do not show anywhere when looking at profiles.....seems pretty backwards to me.  Will this ever change?  Id like to think so.......................

4 Replies 4

Subscribing to this thread to know if anyone knows how to provide product feedback to Airbnb.

Btw, great question/idea Justin. If that ever happens, it'd be very useful.
Evelyn0
Level 10
Arkport, NY

@Justin12 and @Jeet0 For the 5+ years as a host, they have had the guest stars and "private" comment feature. But I have NEVER seen it on a guest review. I, and other hosts, believe it's for their own data. 

What some hosts have done is include the star rating as part of their review. For example. Cleanliness 4 stars.. etc.

@Evelyn0 thanks for the idea to rate guests with stars within the review! 

Johnathon0
Level 2
Santa Barbara, CA

Thanks for posting this Justin. We have to scroll through reviews to get the gist of someone to see if they are bad guests.  

 

We we recently had two girls stay with us who were a pair of advantage-takers. We are experiencing a severe drought in California (we post this in our description and hang signs to take 5 minute showers) and these two take 45 minute showers. The next morning they proceeded to fill up their flasks with orange juice we serve for breakfast. When I walked in to the kitchen they looked like two caught possums.  so we gave them low marks and the "thumbs down" to warn future hosts, but since this not visible, these two will continue to grift at every home they stay at.

 

we have no recourse, nor way to filter these types,  except for scrolling through reviews to get the gist of someone's behavior.   

 

Airbnb favors the guest. For example we had a bad person stay with us. We went over and beyond to accomodate them (waiting up till 12AM for their arrival, obliging their request for squeezed OJ and to sleep in past the check out time) and they had the temerity to mark us down for value. We called the out in the response section to their review, but she complained to Airbnb and they pulled the response.!  So how is anyone going to know she is a malcontent and bad reviewer?