@Lawrene0 wrote:
I was having that problem, @Robin4 - guests telling me they were not receiving the address, etc. - so I looked at "Visibility for booked guests" in the edit section of "Location". It turned out that I (or the system) had ticked "Share details after the free cancellation period", which meant people who booked close to the arrival date were not getting the details at all.
I unticked it, and no one has complained since.
But this sounds like something new.
Did those guests book 48 hours before check-in, or weeks ago? Is that "Share details after..." box ticked in your edit section?
I am keeping this setting as is, i.e. not releasing the address until the free cancelation period has passed. There is no reason for guests to have my address while they can cancel without penalty. My listing tends to be booked far out, certainly weeks, if not months. They get the address way farther out than required as is.
However, as a guest, all the check in instructions that was in my reservation for next weekend has now disappeared. I used to have access to the Wifi codes, front entrance instructions, and the host's requests for arrival time, etc. All gone. Since this host doesn't rent out this space very often, I suspect he doesn't know that I now know nothing at all. I am clearly going to have to send him a message asing for this information. Waste of his time. Waste of my time.
I don't use this capability within the AirBNB app, electing instead, to send a comprehensive email a week before arrival. Rather pleased that I chose this route, though it is more effort.