advice

[Vojislav-and-Stefana0]

Hi there, i need an advice about cancelation of reservation. 

Today i welcomed new guests to my apartments, as agreed, and they had compalints about all the things that were in description of my property, which were clearly stated in desription (floor, one bedroom). In one moment they made a comment they did not read description at all, and after all they decided not to  enter the apartment. i am really sorry for this and i am looking for an advice how to act> i missed some other reservations, never had any complaints,  and what is the normal way to resolve this issue. plase give me advice 

[Gene8]

My suggestion would be to let them do all the heavy lifting. What I mean by that is to simply let them complain. Do nothing about the reservation. Airbnb will be in contact regarding any negotiation of fees and refunds. Based on what you're saying, I wouldn't negotiate at all. Let them move on without affecting your calendar.

[David126]

They can cancel, through ABB, what happens financially depends on your cancelation conditions.

As soon as the cancel then you can take new bookings.

[Deb29]

@Vojislav & Stefana

Just don't be the one to cancel, or else you'll get severe penalties.