assistance

[Diana456]

good day please assist, an employee created a listing with my details. when the employee stopped working i was under the impression that the listing was deleted and i created a new listing but i keep getting inquiries on the old listing, when i click to respond to clients on the old listing it takes me to the new profile (somehow it interlinked ) but the details of the clients is not there. Now a client has booked on the old listing but i am unable to communicate to the client.  i have no idea what to do

regards diana

[Linda108]

Whoever is the administrative host on the listing has the power to deactivate it.  If you are unable to contact  the employee to have the listing deactivated, but can prove you are the owner of the unit, you could contact Air BNB for assistance.  Here is a contact guide

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728