Hosting

I need a real phone number of a real person who works at Airbnb Latest reply by Marit-Anne0

Hello all, We had a guest on Sunday night who was standoffish before checkin and downright rude after. It was a weird experience. We've hosted approximately 50 guests, and I've never encountered this before. She contacted me ahead of time and asked if she... Latest reply by Rosemarie9

My current home owner company will not be renewing my insurance because they do not insurance properties used with Airbnb. Please share any information on a insurance company that covers a property not owned by a business. THANK YOU! Latest reply by Rebecca181

I Just got home after an overseas trip and Airbnb computer reactivated my listing that were snoozing. No problem with that. I reactivated my internet service upon my return and expected to start getting bookings again. The internet, via a satellite receiv... Latest reply by Jane544

The bookings for my nicely laid out apartment have become almost non-existant. I am way way down in the listings So I did what I'm supposed to and took new photos. I staged the bed with frilly quilt, shams and pillows so that the pictures would pop.I am s... Latest reply by Gordon0

Hello, Can a dad, book for a 17 years old emancipated ? Or maybe the 17 years old himself ?By the way, the 17 years old is traveling with a 18 years old.I mention that in this case, the emancipation is recognized and legal in the travel's country, so the... Latest reply by Fred13

I checked iny guest 2 days ago and as I always dothem later thst day or the next day I send a friendly message to make sure everything is going well and up to their expectations. I haven’t heard back and I’m not feeling at ease about sending another messa...

My home is a four bedroom and on my listing it says accommodates 8. So two guests check in and then I find out two days later that 10 guests are there. So I contact Airbnb and they tell me I can request extra monies from the guest . Or I can ask them to v... Latest reply by Kelly149

I had a family of 3 stay for the weekend. And they left my apartment a complete mess. They used just about every glass and coffee cup I had. Left them scattered around the apartment, dirty of course. Left two half-empty bottles of wine; one without a cork...

I have guests in my upstairs and have a private entrance \ living area in my basement. When I came home from grocery shopping yesterday, I found a significant pool of water in my basement (guestimate 16-32oz). There was a significant "river" of water r... Latest reply by Gordon0