Hosting

HY, I have chosen system Strict, that mean if client cancel then to him refunded 50%. One client canceled reservations and i got sms from Airbnb, that client canceled and 50% paid to you account. Then why i dont see the amount in my total or how long ti... Latest reply by Marit-Anne0

We had agreed to refund the guest after the fire alarm went off, but the amount is more than the Airbnb Resolution center allows, which is $39 USD. Does anyone know how to refund the guest for more than the maximum allowed? Thanks so much! Latest reply by Dave-and-Deb0

Hi - I have a guest who is saying they have a confirmation for a stay however I never received a booking, only an inquiry. The guest has a confirmation code however I see nothing on my end other than a pending inquiry. Has anyone come across this or do... Latest reply by Mckinze0

I had a room in my home previously listed and had lots of great reviews. I'm now offering the downstairs area I used to occupy as the rental space and for some reason, the old reviews of my space (Welcome to My Home, the old listing) aren't attached to m... Latest reply by Dave-and-Deb0

Latest reply by Dave-and-Deb0

everytime i enter lake, it changes it to pool. this is causing confusion with my guests Latest reply by Dave-and-Deb0

I keep having potential guests contact me thinking that they are renting my whole apartment. I can usually figure it out from conversation with them before they book and so they ussually they change their mind. I have one late tonight however who I did no... Latest reply by Dave-and-Deb0

I posted pretty quickly and before putting up pictures, a guy really wants the room - i think my price was set too low. I haven't approved him yet but he has officially requested the room. I just posted pictures and added a deposit and cleaning fee and I... Latest reply by Dave-and-Deb0

I do want taxes taken out before I receive payment. How can I get that to happen? Latest reply by Clare0

I have a strict cancellation policy and instant book is turned on. A guest booked my listing and then later requested a checkin time of around 1am, far past when I usually go to sleep. Should I give the customer a full refund or keep 50% as the strict boo... Latest reply by Dave-and-Deb0