guest blocked from booking

[Kati12]

Hi,

There is an Airbnb member who would like to book our apt from tomorrow (23 October) but I cannot pre-apporve him and he cannot book. The days got blocked on my calender and the system says there is some kind of verification going on. The guest already has one good review from another host.

Do you know why he cannot book?

Thanks

Kati

[Gerry-And-Rashid0]

Sounds like you have another guest currently going through verification who has (by coincidence) requested the same dates. Airbnb gives the guest going through verification about 24hs to complete the steps, and in meantime your calendar is blocked to anyone else.

[Kati12]

Thanks guys,

He managed to instant book!

Best

Kati

[JoJo9]

Hi, Call the 24 Customer Service @Kati12 

1 (415) 800-5959 they helped me with something similar this morning 

[Annette33]

@JoJo9  and @Kati12 : Kati is in Hungary, I don't see an easy way to reach Airbnb there. Try to get some more insight here, possibly : https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728